RETURN CONDITIONS AND REFUNDS

 

You have a period of 15 days from the receipt of your online order to return any item(s) that do not suit you, provided the items have not been worn/altered/washed and are in perfect resale condition, with the original tags still attached.

Refunds only, no exchanges.

 

• Returning Your Order by Mail

Returns are free of charge, except in the following cases:

• If you are making more than one return for the same order, any additional returns will be subject to a fee.

• Returns of items marked as Outlet/Last Chance/Web Exclusive are subject to a return fee from the first return. A fee of $7 will be deducted from your refund to cover return shipping costs. These items must be returned exclusively by mail— in-store returns are not accepted for these categories.

 

To generate your return label, you must declare your return on our website by following these steps:

1. Log in to your account to access your orders and click on "Create a return". You can also request a return on https://web.global-e.com/Returns/Portal, by inserting your order number starting with "GE" and the email address used to place the order.
2. Choose the item(s) you wish to return, select the return method "Express pre-paid return" and tick the "Disclaimer" box. Print your return documents.
3. Slip the return form inside your parcel and stick the pre-paid return form on the outside. (Ensure that no other label is stuck on the parcel you are returning).
4. Go to your nearest DHL drop-off point which you can find here, or arrange to have the parcel picked up from your home.

Important Information:

• Once a mail return has been initiated, you can no longer return your items in-store.

• The return will be handled by the carrier selected at the time of your order. You will receive a refund within a maximum of 14 business days from the date your package is received at our warehouse.