PRIVACY POLICY

 

The Kooples (“We”) takes the privacy of people who visit its online store www.thekooples.com (the “Website”), physical The Kooples stores (the “Stores”) very seriously, and more broadly , the privacy of people who transmit their Personal Data to it (term defined below) when contacting its brand (“You”). 

This privacy policy is an integral part of the General Conditions of Sale . It applies each time you transmit your Personal Data to The Kooples and to all processing that The Kooples may carry out on this Data.

Thus, you explicitly accept the use of your Personal Data in accordance with this privacy policy, when you place an order on the Website, buy in the Shop, create your customer account or participate in a contest; or when you contact our customer service or agree to receive commercial communications from us, and more generally when you browse and/or connect to our Website, or interact with The Kooples in any way whatsoever. 

We reserve the right to modify our privacy policy at any time, in compliance with the laws in force regarding the protection of personal data. In case of modification, you will be informed by all appropriate means.

 

ARTICLE 1. Who is the data controller, and what are our commitments?

The THE KOOPLES group, including in particular the companies THE KOOPLES PRODUCTION and THE KOOPLES DIFFUSION, located at 11 rue de Prony, 75017 Paris, France, is responsible for processing your Personal Data (“The Kooples” or “We”). 

We undertake to process your Personal Data in complete security and in compliance with the regulations applicable in France and in the European Union in the field of the protection of personal data (“Applicable Regulations”), including in particular:

• the law relating to data processing, files and freedoms n°78-17 of January 6, 1978 modified and its possible updates;
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data (the "GDPR") and any other subsequent text including its texts 'application ;
• the texts adopted within the European Union and the local laws applicable to Personal Data, if applicable;
• texts and decisions issued by supervisory authorities, in particular the National Commission for Computing and Liberties (CNIL). 

In order to guarantee compliance with the Applicable Regulations and the provisions of this privacy policy, we have appointed a referent for the protection of Personal Data.  

This referent can be contacted for any question relating to your Personal Data, by using the Contact Form and selecting the contact reason "Personal Data".

ARTICLE 2. What personal data do we collect

The term "Personal Data" means any information about you that directly or indirectly makes you personally identifiable.

Thus, we are led to collect:

• title, surname and first name, 
• postal address and telephone number, 
• e-mail address, 
• credit card numbers collected during your order and processed by our banking service providers in charge of payment management, 
• username and password, 
• Date of Birth,
• correspondence by email, chat or via social networks, and/or telephone exchanges with customer service, as well as any other data allowing the monitoring of the commercial relationship,
• your image taken by video surveillance cameras present in the Stores if applicable,
• cookies and other tracers including the data mentioned in the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACKERS)?, IP address and other information that allows your identification and that you make available to us at any time;
• any other information that allows your identification and that you make available to us at any time (via social networks, our chat, etc.)

If you connect to our Website using Facebook or Google authentication, Facebook or Google we will transmit personal information about you, depending on the choices you have made via Facebook or Google, to the email address you provided on Facebook or Google.

 

ARTICLE 3. When do we collect your personal data

We may collect your Personal Data when you: 

• visit the Website;
• log in or create a customer account on the Website or in a Store;
• place an order on the Website, in a Boutique or by telephone;
• return your order;
• subscribe to the Newsletter;
• participate in a contest organized by us or by one of our partners;
• send a complaint, ask a question or send us your comments;
• communicate your Personal Data to us on the Website or by any other means;
• interact with us through our official social networks. 

In addition, we use cookies and other tracers, to obtain more information we invite you to go to the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACKERS)?.

 

ARTICLE 4. Why do we collect your data

On the basis of the contract that binds us, a legal obligation, our legitimate interest, or after having obtained your consent, we are required to process your Personal Data for the following purposes:

 

Purposes of processing	Basis of processing
Execution of orders placed on the Website, by telephone or in Stores Management of customer relations (telephone, emails, chat), account creation, order tracking, product returns and refunds Management of customer complaints or questions relating to products (warranty)	Execution of the contract entered into between a Customer and The Kooples
Managing payment transactions and issuing an invoice	Execution of the contract entered into between a Customer and The Kooples
Fight against fraud	Legitimate interest of The Kooples
Management of delivery operations	Execution of the contract entered into between a Customer and The Kooples
Management of complaints or questions relating to products or our brand	Legitimate interest of The Kooples
Management and improvement of the customer account, in particular by offering new functionalities or new services	Legitimate interest of The Kooples to improve the service
Managing customer satisfaction through customer reviews on products and customer service performance	Legitimate interest of The Kooples to improve products and service
Sponsorship tool management	Legitimate interest of The Kooples
Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of improving service	Legitimate interest of The Kooples in order to improve the quality of the service
Statistics, analysis, selection and customer segmentation operations to improve customer knowledge	Legitimate interest of The Kooples to know its customers better, in particular to adapt its offers to customers
Development and improvement of the Website	Legitimate interest of The Kooples to improve the service
Management of requests related to the exercise of your rights	Legal obligation
Sending targeted commercial offers concerning existing or new products and services by electronic means (by email, by mobile notifications or on the Website, on social networks, on other websites), by telephone (call & SMS) or in store	Customer Consent
Sending commercial offers concerning products and services by post	Customer Consent
Website traffic measurement (mobile and desktop)	Customer Consent
Provision of sharing tools on social networks	Customer Consent
Analysis of customer behavior on the Website or in the Stores, and their reactions to marketing campaigns in order to improve and personalize products and services, and to offer them in the form of commercial communication and/or advertising	Customer Consent
Personalization of the browsing experience on the Website and the advertisements offered, on our behalf or that of our partners, on our Website or third-party media, according to the customer's affinities.	Customer Consent

SECTION 5. Newsletter

Directly on the Website, when ordering or in Stores, you can subscribe to the Newsletter and thus choose to be informed, at regular intervals, of the offers offered on the Website and/or by the Stores.

You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by using the Contact Form .

 

ARTICLE 6. To whom do we transmit your personal data

We may transmit all or part of your Personal Data to the following entities:

1. to the various companies of The Kooples Group as well as to our franchisees and our distributors, who may use your Personal Data only to send you information and commercial offers, concerning existing or new The Kooples products, subject to having obtained your consent;
2. to some of our service providers who, on our behalf and according to our instructions, process your personal data in order to help us provide the following services:

• Execution of your order, including the preparation and delivery of your products, 
• Safe execution of your payment, 
• Fight against fraud and recovery, if necessary, of unpaid debts,
• Sending commercial prospecting emails and mobile notifications,  
• Storage of all your Personal Data,
• Customization of our Website according to your affinities,
• Management of chat, telephone calls and their possible recordings 
• Management of the sending of postal mail,
• Carrying out technical maintenance and development operations for the Website and The Kooples information systems,
• Collection of customer reviews,
• Management of the sponsorship tool,
• Analysis of your use of the Website, with a view to improving the quality and effectiveness of the Website.

It is recalled that the entities to which we transmit your Personal Data are bound by a contract to confidentiality as well as to compliance with the Applicable Regulations concerning the protection of your Personal Data.

ARTICLE 7. Where do we transfer your personal data

Your Personal Data is stored in Europe, where the servers of the Website are hosted. 

Some of the service providers or subcontractors to whom we transfer your Personal Data, as indicated in the section TO WHOM DO WE TRANSMIT YOUR PERSONAL DATA?, are established outside the European Union, and sometimes in countries not recognized by the European Commission as enjoying an adequate level of protection. In this case, in accordance with the Applicable Regulations, we undertake to:

• conclude with these companies a cross-border flow agreement, in accordance with the standard contractual clauses of the European Commission, or 
• collaborate with companies having Internal Company Rules (BCR) allowing cross-border transfers. 

You can obtain more details on this subject and, where applicable, obtain a copy of the cross-border flow agreements concluded with our partners, by sending your request via the Contact form.

ARTICLE 8. How do we ensure the security of your data

We have implemented internal procedures to guarantee the security of your Personal Data during their use, their transfer or even during their storage. We also ensure the maintenance of the procedures put in place in order to guarantee their compliance with the Applicable Regulations. 

These security procedures include:

• the commitment on the part of our service providers and subcontractors, when we use their service, in particular to make the Website and its content available to you, or to fulfill your orders (including orders placed by telephone), compliance with their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access;
• the limitation of access to your Personal Data to employees subject to an obligation of confidentiality, and whose access to your Personal Data is necessary to provide you with products and services and/or justified within the framework of their attributions;
• the implementation of precautionary measures to protect your Personal Data against their destruction, loss or alteration, and to prevent any unauthorized access to your Personal Data;
• the storage of your Personal Data on servers offering full security guarantees. The data is kept, in accordance with the Applicable Regulations, for the periods mentioned in the section HOW LONG ARE YOUR PERSONAL DATA KEPT?. The Deadlines thus mentioned do not exceed the time necessary to achieve the purposes listed in the section WHY DO WE COLLECT YOUR PERSONAL DATA?.

ARTICLE 9. What are your rights and how to exercise them

1. In accordance with the Applicable Regulations, you have the right to exercise the following rights:

• The right of access to your data,
• The right to rectification and the right to erasure of your data (right to be forgotten), 
• The right to limit the processing of your data,
• The right to the portability of your data,
• The right to oppose the processing of your data, 
• The right to define directives relating to the fate of your data after your death.

In order to exercise these rights, you can contact us using one of the following means of communication: 

• via the Form , by selecting the reason for contact "personal data"

• by post, accompanied by a copy of an identity document, for the attention of Customer Service, at the following address: The Kooples, 11 rue de Prony, 75 017 Paris, France. 

You also have the right to lodge a complaint with a competent supervisory authority (CNIL).

1. In accordance with articles L.223-1 and following of the consumer code, you can at any time register on the list of opposition to cold calling:

• by Internet on the site www.bloctel.gouv.fr or 
• by mail by writing to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes. 

This registration is free and valid for three years.

ARTICLE 10. What is our cookie management policy (tracers) 

When you visit the Website, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. These cookies allow us to:

• Ensure the proper functioning of our Website and improve your shopping experience, 
• Analyze our traffic and optimize the performance of our website,
• Offer personalized content tailored to your interests, 
• Provide targeted advertising on and off our Website, including on social media, as well as location-based advertising, and
• Ensure connection to our Website through social networks or other third-party sites.

We use the following cookies:

• Technical cookies relating to the functionalities of the Website (mandatory)

These cookies are essential for the proper functioning of our Website and cannot be configured. These cookies allow you to browse the Website, use its features and save your preferences such as the language used, access to your account, the products added to the shopping cart… and to secure our Website against potential fraud through predictive analytics. In the event of suspicion of fraud by our systems, depriving you of the possibility of placing an order on the Website, you will be immediately informed and you will then have the possibility of contacting customer service in order to obtain a review of your payment.

• Website analytics cookies

These so-called performance cookies allow us to measure website traffic (number of visits, page views, traffic sources, etc.), to analyze your browsing on the Website, and your reactions to the products we offer, in order to optimize its performance. They collect information on the navigation operated by the visitor on the Website, in order to help us improve the ergonomics and the functionalities of the site. By accepting these cookies, you contribute to the improvement of our Website.

• Cookies relating to your preferences (Experience and relationship)

When you browse or shop online, the Website remembers your preferences. This simplifies, facilitates and personalizes your browsing experience to best meet your preferences and expectations. These cookies allow us to offer you recommendations of products, relevant services, or content on the site, in the emails sent to you or in stores in line with your expectations and preferences. They can also make it possible to test and improve the ergonomics of the site. Without these cookies, your use of the site may be slowed down and the relevance of the recommendations limited.

• Geolocation cookies:

These cookies allow you to benefit from certain functionalities of our services offered on the website. In addition, some of our service providers may use these cookies to send you advertisements based on your location (Ex: store opening days and times, etc.).

• Targeting cookies or advertising cookies (Marketing & Social Networks): 

These cookies are used to serve ads of interest to you on and off our site, including on social media. Additionally, they limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns. They collect certain information in order to better target advertisements according to your centers of interest. If you deactivate these cookies, advertisements (including ours) will continue to be displayed during your browsing, but they will not take your interests into account and will therefore be less relevant.

• Social network cookies:

These cookies are used to allow you to connect to our Website through social networks such as Facebook, Google, and other third-party sites. 

ARTICLE 11. How to accept or refuse cookies

The saving of cookies on your terminal depends on your choice, except for operational and security cookies which are necessary for the proper functioning of our Website. Cookies are saved for a period of 13 months.

You can disable cookies independently by adjusting your browser settings, but be aware that by disabling cookies you may not be able to use all the features of the Website. Here is some information about how to disable cookies for some web browsers:

Firefox:

1. Click the Menu button ≡ and select Options
2. Select the Privacy & Security panel.
3. In the History area, for the Retention rules option, select Never retain history. Click Restart Firefox Now.
4. Return to Menu ≡ and select Options. Finally select the Privacy and security panel.
5. In the Tracking Protection section select Always or Only in private windows. Then click edit blocklists. Choose one of the two options “Basic Protection” or “Strict Protection”. Please note, "strict protection" may prevent certain sites from working

Note: If after exploring this setting, you find that you can no longer see certain websites correctly, an immediate solution is to position it on from visited sites to allow cookies from sites already visited.

6. Click OK to close the "Options" window.

https://support.mozilla.org/en/kb/disable-third-party-cookies

 

Internet Explorer:

1. Click the Tools button, then click Internet Options.
2. Click the Privacy tab, then under Settings, move the slider up to block all cookies or down to allow all cookies, then click OK.

http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies

 

Google Chrome:

1. In the upper right corner, click More then Settings.
2. At the bottom, click Advanced Settings.
3. In the "Privacy" section, click the Content settings button.
4. Click Cookies.
5. Disable Allow sites to save/read cookie data.
6. Click OK.

https://support.google.com/chrome/answer/95647?hl=fr

Safari:

1. In the menu bar at the top, click on “Safari”, then “Preferences”
2. Select the "Privacy" icon
3. Next to “Block cookies”, check “Always”

http://support.apple.com/kb/ht1677?viewlocale=fr FR&locale=fr FR

 

Please note that we do not control the use of cookies by third parties.

 

ARTICLE 12. How long are your data kept?

For the processing of personal data relating to the management of e-commerce customers, Store customers and prospects, including in particular the management of customer relations, the management of marketing campaigns, the monitoring of e-reservations in stores, the management of defective products and parcel tracking, we will apply the following retention periods:

 

• Personal Data relating to customers: duration of the contractual relationship plus the legal limitation periods, i.e. 5 years;
• Data relating to non-customer prospects: 3 years from the last active contact with our brand;
• Purchase and browsing history cookies: 13 months;
• Bank card number and validity date: 13 months, following the debit date or 15 months in the case of deferred debit payment cards;
• The credit card visual cryptogram: the time of the transaction;
• Videos taken by CCTV cameras: 30 days.

 

The deletion of your personal data from our active database will be followed by an intermediate archiving period for certain personal data in order to meet our legal, accounting and tax obligations, and also to be able to manage your complaints and requests for possible guarantees, in the limit of the applicable limitation periods. 

 

In the event that your personal data is subsequently archived, it will automatically be irreversibly anonymized.

 

 

ARTICLE 13. Links with other websites 

We can offer you from our Website access links to other websites. However, we will not be responsible for the content or information collection policies of such websites. If you visit third-party websites, we recommend that you check their privacy policies before providing them with your personal data. We cannot be held responsible in this regard. 

 

ARTICLE 14. How to contact us

If you have any questions regarding our privacy policy or the way we process your Personal Data, please contact us:

• via the  Form  by selecting the reason for contact “Personal Data”
• by post, accompanied by a copy of an identity document, for the attention of Customer Service, at the following address  The Kooples 11 rue de Prony, 75 017 Paris, France.