DEDICATED

CUSTOMER SERVICE 


Our teams are at your disposal to answer all your questions from Monday to Saturday from 9am to 7pm,

via the contact form or via our livechat. 

Don't hesitate to consult our FAQ.


FREE DELIVERY

& RETURNS


Our orders are delivered free of charge at home within 3 to 5 working days.

Our returns are also easy and free, by post or directly in your nearest The Kooples store.


IN STORE RETURNS


You have a crush but the size is not what you ordered ?

A gift that doesn't fit ? Don't worry! 

You have 30 days to return or exchange your item in store, upon presentation of proof of purchase.


SECURE PAYMENT


Payments on our site are encrypted and secured by 3D Secure.

You will have the possibility to pay by credit card (CB, Visa, Amex, Mastercard) or by Paypal (classic option or 4x without fees)