RETURNS AND REFUNDS CONDITIONS
You have 30 days from the purchase date in-store or receipt of your online order to return any item(s) you do not wish to keep provided that the items have not been worn/altered/washed and are in perfect condition for resale, with their original labels.
Please note that we only offer refunds, no exchanges for online orders.
1° RETURN BY POST TO OUR WAREHOUSE
You can return your items ordered from www.thekooples.com by Colissimo directly to our warehouse.
Here are the steps to follow to make your return:
1. Log in to your account at www.thekooples.com, select the relevant order and click on "Make a return".
2. Select the item(s) to be returned and print the return documents that will be sent to you by email.
3. Paste the prepaid return slip on it (make sure that there are no other labels stuck on the package you are returning).
4. Take your package to the post office.
2° RETURN IN-STORE
• RETURNING ITEMS PURCHASED ON OUR WEBSITE
You can return your items to one of The Kooples shops (excluding outlet stores and department boutique department stores) with your order number.
Important : if you have made a return request via our website, you will not be able to return your items to a shop.
Special conditions for Outlet sales :
Returns are by post only, no in-boutique returns will be accepted for Outlet orders. If your order includes Outlet items and items from current collections, your items will be split into several packages.
• RETURNING/EXCHANGING ITEMS PURCHASED IN ONE OF THE KOOPLES OFFICIAL STORES
You can return or exchange your items purchased in-store.
Go direclty in the store of your choice (excluding outlets and department stores) with your receipt.
If the value of the items purchased is greater than the items returned, you will pay the difference directly to the store.
For a list of the stores near you, click here.
If the value of the items purchased is greater than the value of the items returned, you must pay the difference directly in the store.
You cannot exchange your item against an item with a lower value.
• RETURNING/EXCHANGING ITEMS PURCHASED IN AN OUTLET STORE
For all your purchases made in outlet boutiques, you can obtain a refund or exchange of your items only at the outlet boutique of your choice, with your receipt.
No return or exchange is possible in shops or department stores.
To view the list of shops, department stores and outlet boutiques closest to you, click here.
If the value of the items purchased is greater than the value of the items returned, you must pay the difference directly in the outlet boutique. You cannot exchange your item against an item with a lower value.
• RETURNING/EXCHANGING ITEMS PURCHASED IN A DEPARTMENT STORE CORNER
For all your purchases made in department stores, you can be refunded or exchange your items in a department store corner only, with your receipt.
No return or exchange is possible in shops or outlet stores.
For more details, see the department store's exchange and refund policy.
3° ONLINE REFUND PROCESS TIME
You will receive your refund within a maximum period of 14 working days from the receipt of your return parcel at the warehouse or store, provided that the items have not been worn/altered/washed and are in perfect condition for resale, with their original labels.
CUSTOMER SERVICE CONTACT
Our advisors are available 9 a.m. to 7 p.m. Monday to Saturday inclusive to help you make your return:
- via the contact form (you will receive a response within 48 working hours)