RETURNS AND REFUNDS POLICY

You have a period of 30 days from your in-boutique purchase or the receipt of your web order to return item(s) that do not suit you, provided that the items have not been worn/altered/washed and are in perfect condition for resale, with the original labels present on the product.

 

1° RETURN OF WEB ORDERS TO OUR WAREHOUSE 

You can return your items ordered from www.thekooples.com by Colissimo directly to our warehouse. 

Only refund is possible (no exchange).

Here are the steps to follow to make your return: 

1. Log in to your account at www.thekooples.com, select the relevant order and click on "Make a return".

2. Select the item(s) to be returned and print the return documents that will be sent to you by email.

3. Paste the prepaid return slip on it (make sure that there are no other labels stuck on the package you are returning).

4. Take your package to the post office.

You will receive a refund within a maximum of 14 working days from the date of receipt of your order at the warehouse. 
 
Important: if you have made a return request via our website, you will not be able to return your items to a shop. 

Special conditions for Outlet sales : 
Returns are by post only, no in-boutique returns will be accepted for Outlet orders. If your order includes Outlet items and items from current collections, your items will be split into several packages. 
 

2° RETURN AND EXCHANGE AT THE POINT OF SALE

    • IN-BOUTIQUE RETURNS FOR ITEMS PURCHASED FROM THEKOOPLES.COM

We remind you that the easiest and fastest way to make your return is to go to one of our The Kooples shops. 
You can return your items to The Kooples shop of your choice (excluding outlet boutiques and department boutique department stores) with your order number only.

You must not have made a return on the www.thekooples.com website beforehand (if you have already made a return request via our site, you will no longer be able to return your items to the shop).
 
You will receive a refund within a maximum of 14 working days from the date of making your order in the shop. 
 
No exchange is possible.
 

   • RETURN OR EXCHANGE OF ITEMS PURCHASED IN A SHOP 

You have the option to obtain a refund or exchange your items in The Kooples shop of your choice (excluding outlet boutiques and department boutique department stores) with your receipt.  The refund will be possible only for purchases made by credit card and will be made on the card used for payment.
 
- If the value of the items purchased is greater than the value of the items returned, you must pay the difference directly in the shop.  
- If the value of the items purchased is less than the value of the items returned, you can be refunded the difference or benefit from a credit note (valid only in shops, in the country of purchase and for a period of 6 months). 

   • RETURN AND EXCHANGE OF ITEMS PURCHASED IN A DEPARTMENT BOUTIQUE CORNER 

For all your purchases made in department boutique department stores, you can be refunded or exchange your items in a department boutique corner only, with your receipt. 
No return or exchange is possible in shops or outlet boutiques. 

For more details, see the department boutique's exchange and refund policy. 

   • RETURN AND EXCHANGE OF ITEMS PURCHASED IN AN OUTLET BOUTIQUE

For all your purchases made in outlet boutiques, you can obtain a refund or exchange your items only at the outlet boutique of your choice, with your receipt. 
No return or exchange is possible in shops or department boutique department stores. 
 
- If the value of the items purchased is greater than the value of the items returned, you must pay the difference directly in the outlet boutique.  
- If the value of the items purchased is less than the value of the items returned, you can be refunded the difference or benefit from a credit note (valid only in the outlet boutique network). 


To view the list of shops, department stores and outlet boutiques closest to you, click here.  
 

3° WEB REFUND PERIODS

You will receive a refund within a maximum period of 14 working days from the receipt of your return package to the warehouse or shop, provided that the items have not been worn/altered/washed and are in perfect condition for resale, with the original labels present on the product.

CUSTOMER SERVICE CONTACT

Our advisors are available Monday to friday to help you make your return: 

• via the contact form(you will receive a response within 48 working hours)