OUR PREMIUM SERVICES

Designed for you and you only

Because it takes two to write a story, The Kooples works to make your shopping experience more pleasant every day
with dedicated teams to assist you, customised services to make your life easier, and more.
We have one priority: to preserve the ties that unite us!

LIVRAISON ET RETOURS

FREE
DELIVERY AND RETURNS

All our orders are eligible for free delivery to your home or to a pickup point within 48 to 72 working hours (Monday through Saturday).

Our returns service is also free
.

ECHANGES ET RETOURS

CONDITIONS FOR
EXCHANGES AND RETURNS

The piece you’d been longing for wasn’t to your liking? Love at first sight but not the right size? Don’t worry!

You have 30 days to return or exchange your item in store.

SERVICE CLIENT

DEDICATED
CUSTOMER SERVICE

No matter what your preferred point of contact is, our teams are at your service to answer all your questions from Monday to Saturday,
9 a.m. to 7 p.m.

Don’t hesitate to contact us by phone
on +33 (0)1 53 29 29 39 or to fill out our contact form so that an advisor can answer you as quickly as possible.

EXPERTISE MODE

OUR STYLE EXPERTISE
ONLINE

Our personal e-shoppers will be happy to show you our collections and help you discover the perfect piece.

From personalised tips to easy online buying experiences, they are available via chat at our online boutique from Monday to Saturday, 9 a.m. to 7 p.m.

CUSTOM IN-STORE
APPOINTMENT

You have the option to make an appointment in order to enjoy an exclusive experience with our in-store teams.

We invite you to provide them with any information that may be useful so that they can prepare a selection tailored to your taste, your size and the occasion.

RENDEZ-VOUS SUR-MESURE
PAR VISIOCONFÉRENCE

Parisiens et Lyonnais ? Vous avez également la possibilité de prendre un rendez-vous vidéo avec l’un de nos experts tout en restant chez vous. Un coup de cœur à l'issue de votre échange ? Un paiement à distance et sécurisé pourra être réalisé et un coursier vous livrera dans la journée !

EXPERTISE MODE

OUR STYLE EXPERTISE
ONLINE

Our personal e-shoppers will be happy to show you our collections and help you discover the perfect piece.

From personalised tips to easy online buying experiences, they are available via chat at our online boutique from Monday to Saturday, 9 a.m. to 7 p.m.

CUSTOM IN-STORE
APPOINTMENT

You have the option to make an appointment in order to enjoy an exclusive experience with our in-store teams. We invite you to provide them with any information that may be useful so that they can prepare a selection tailored to your taste, your size and the occasion.

RENDEZ-VOUS SUR-MESURE
PAR VISIOCONFÉRENCE

Parisiens et Lyonnais ? Vous avez également la possibilité de prendre un rendez-vous vidéo avec l’un de nos experts tout en restant chez vous. Un coup de cœur à l'issue de votre échange ? Un paiement à distance et sécurisé pourra être réalisé et un coursier vous livrera dans la journée !

THIRD TIME LUCKY

GET AN EXTRA 20% OFF FROM 3 SALE-PRICE ITEMS.