DEDICATED

CUSTOMER SERVICE

Our teams are at your disposal to answer all your questions :

- via the contact form for any question related to deliveries, payments, returns or refunds :

from Sunday to Monday from 7am to 1am (GMT)

- via phone or livechat for other questions :

from Monday to Saturday from 9am to 7pm

Don't hesitate to consult our FAQ.

Our orders are delivered free of charge at home within 3 to 5 working days.

Our returns are also easy and free, by post or directly in your nearest The Kooples store.

You have a crush but the size is not what you ordered ?

A gift that doesn't fit ? Don't worry!

You have 30 days to return or exchange your item in store, upon presentation of proof of purchase.

Payments on our site are encrypted and secured by 3D Secure.

You will have the possibility to pay by credit card (CB, Visa, Amex, Mastercard) or by Paypal (classic option or 4x without fees)