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OUR PREMIUM SERVICES
Designed for you and you only
Because it takes two to write a story, The Kooples works to make your shopping experience more pleasant every day
with dedicated teams to assist you, customised services to make your life easier, and more.
We have one priority: to preserve the ties that unite us!
FREE
DELIVERY AND RETURNS
All our orders are eligible for free delivery to your home or to a pickup point within 48 to 72 working hours (Monday through Saturday).
Our returns service is also free.
CONDITIONS FOR
EXCHANGES AND RETURNS
The piece you’d been longing for wasn’t to your liking? Love at first sight but not the right size? Don’t worry!
You have 30 days to return or exchange your item in store.
DEDICATED
CUSTOMER SERVICE
No matter what your preferred point of contact is, our teams are at your service to answer all your questions from Monday to Saturday,
9 a.m. to 7 p.m.
Don’t hesitate to contact us by phone on
+33 (0)1 53 29 29 39 or to fill out our contact form so that an advisor can answer you as quickly as possible.
OUR STYLE EXPERTISE
ONLINE
Our personal e-shoppers will be happy to show you our collections and help you discover the perfect piece.
From personalised tips to easy online buying experiences, they are available via chat at our online boutique from Monday to Saturday, 9 a.m. to 7 p.m.
CUSTOM IN-STORE
APPOINTMENT
You have the option to make an appointment in order to enjoy an exclusive experience with our in-store teams.
We invite you to provide them with any information that may be useful so that they can prepare a selection tailored to your taste, your size and the occasion.
